Privacy Policy — Our commitment to protecting your information

1. Introduction and Applicability

Taka26 (hereinafter "we", "our", or "the platform") places the highest priority on protecting your privacy. This privacy policy explains how we collect, use, process, store, and secure your personal information.

This policy applies to the taka26 website, mobile applications, and all related services. By using the taka26 platform, you agree to this privacy policy. If you do not agree with any part of this policy, please stop using the platform.

We comply with international data protection standards and regularly review and update our policies to ensure your information receives maximum security. We have specially designed privacy measures for users in Bangladesh.

2. Information Collection — What Information We Collect

Taka26 collects your personal information from various sources and in different ways. We only collect information necessary to provide our services, manage accounts, and meet legal obligations.

Information provided during registration

When you register on taka26, we collect the following information:

• Personal identity: Full name, date of birth, gender
• Contact Information: Email address, mobile number, home address
• Account information: Username, password (encrypted), security questions
• Identity verification: National ID number, passport, driving license (when required)

Transaction and Payment Information

To process financial transactions, we collect:

• Payment method details (mobile banking number, bank account information)
• Transaction history, deposit and withdrawal records
• Betting history, win-loss records, bonus usage

Automatically Collected Information

When you use the taka26 platform, we automatically collect certain technical information:

• Device information: Device type, operating system, browser type & version
• Log Data: IP address, login time, page visits, click patterns
• Cookies & tracking: Session cookies, performance cookies, analytics data
• Location Data: Approximate geographical location (IP-based)

Information received from third parties

In some cases, we receive information from third parties:

• KYC (Know Your Customer) information from identity verification services
• Transaction confirmation from payment providers
• Security screening information from fraud prevention services

3. Information Use — Why We Use Your Information

Taka26 uses your personal information for the following purposes:

Service Delivery and Account Management

• Creating, managing, and maintaining your account
• Providing login, password reset, and account recovery services
• Processing betting, deposits, withdrawals, and other transactions
• Keeping records of your betting history, balance, and transactions

Contact and Customer Support

• Sending important account updates and transaction confirmations
• Responding to customer support requests and resolving issues
• Informing you about promotional offers, bonuses, and special events (if you have consented)
• Contact for surveys, feedback, and platform improvements

Security & fraud prevention

• Verifying your identity and ensuring KYC/AML (Anti-Money Laundering) compliance
• Detecting and preventing fraud, money laundering, and other illegal activities
• Monitoring unusual or suspicious account activity
• Maintaining platform security and protecting against cyberattacks

Legal obligations

• Complying with local and international laws, regulations, and licensing requirements
• Providing information upon request from law enforcement agencies or regulatory authorities
• Retaining necessary information in cases of legal claims, disputes, and litigation

Platform improvement & analytics

• Improving services by analyzing user behavior and preferences
• Tracking website performance, loading speed, and errors
• Testing new features and optimizing user experience

4. Information Sharing — With Whom We Share Information

Taka26 does not sell your personal information to third parties. However, we share information in specific circumstances to provide our services and meet legal obligations:

Service Providers and Business Partners

• Payment processors: Mobile banking and other payment providers for processing deposits and withdrawals
• Identity verification services: Third-party services for KYC and age verification
• Cloud hosting: Reliable cloud service providers for data storage and server management
• Customer support tools: For managing live chat, ticketing, and support systems

Law enforcement and regulatory authorities

We may share information with government agencies, law enforcement, or regulatory authorities under legal obligation when:

• Complying with legal requirements, court orders, or subpoenas
• Assisting in the investigation of fraud, money laundering, or other crimes
• In the interest of public health, public safety, or national security

Business transfer

If taka26 undergoes a merger, acquisition, or asset sale, your personal information may be part of the transferred assets. In such cases, we will notify you in advance, and the new entity will maintain the same privacy standards.

5. Information Security — How We Keep Your Data Safe

Taka26 implements industry-standard security measures to protect your personal information:

Technical security

• SSL/TLS encryption: All data transmissions are protected with 256-bit SSL encryption
• Data encryption: Sensitive information (passwords, payment data) is encrypted at rest
• Firewall & DDoS protection: Advanced firewall and DDoS protection systems
• Secure servers: Secure servers hosted in ISO-certified data centres

Access control and monitoring

• Limited access to authorized personnel only (on a need-to-know basis)
• Multi-Factor Authentication (MFA) for employee access
• Regular auditing and logging of all data access
• Real-time security monitoring and threat detection systems

Regular security testing

• Third-party security audits and penetration testing
• Vulnerability scanning and software updates
• Incident response plan and data breach protocols

Employee training

We provide regular training to all employees on data protection and privacy policies. Every employee signs a confidentiality agreement and follows strict security protocols.

6. Cookies and Tracking Technology

Taka26 uses cookies and similar tracking technologies to improve your browsing experience and analyse platform performance.

Cookie categories

Types of cookies	Purpose	Duration
Essential cookies	Essential for website functionality, maintaining login sessions	Session
Performance cookies	Analyzing page load time, click rate, and usage patterns	1-2 years
Functional cookies	Remembering your preferences (language, theme, settings)	6 months-1 year
Targeting cookies	Showing relevant ads and promotions	1 year

Managing cookies

You can control or delete cookies at any time through your browser settings. However, please note that disabling cookies may prevent some website functions from working properly.

7. Data Retention and Deletion

Taka26 retains your personal information only for as long as necessary or legally required.

Data retention period

• Active Account: As long as your account remains active
• Closed accounts: 5–7 years after closure (for legal and regulatory requirements)
• Transaction Records: 7 years (in compliance with financial regulations)
• Communication logs: 3 years
• Marketing Data: 6 months after unsubscription

Data deletion request

You may request deletion of your personal information at any time. We will delete your data within 30 days of receiving the request, unless there is a legal obligation. However, some data (transaction records, KYC documents) may need to be retained for a specified period for legal reasons.

8. Your Rights and Choices

As a taka26 user, you have the following rights:

Right of access

You may request a copy of your personal information at any time. We will provide a digital copy of your information within 15 business days.

Right to Rectification

If there is any error in your information, you may request a correction. We will verify and update it promptly.

Right to Erasure

You may request deletion of your personal information. However, in some cases, we may be required to retain certain information for legal reasons.

Right to restrict processing

You may request to restrict the processing of your information. In such cases, we will retain your information but not use it.

Data portability

You may request your information in a machine-readable format (such as JSON, CSV) and transfer it to another service.

Right to object

You may opt out of marketing communications at any time. Every promotional email contains an unsubscribe link.

9. Children's Privacy

Taka26 strictly prohibits anyone under 18 from registering or participating. We do not knowingly collect personal information from minors. If we learn that a minor has created an account, we will immediately close that account and delete all related information.

If you become aware of a taka26 account belonging to a minor, please notify our support team immediately.

10. International Data Transfer

Although taka26 is a Bangladesh-based platform, some service providers and servers may be located in other countries. In such cases, your personal information may be transferred outside Bangladesh.

We ensure that all international data transfers are made with appropriate security measures and legal protections. We only transfer data to countries with adequate data protection laws.

11. Privacy Policy Changes

Taka26 reserves the right to update, amend, or change this privacy policy at any time. When significant changes are made, we will:

• Publish the updated policy on this page and change the "last updated" date
• Send a notification to your registered email
• Display a prominent notice on the platform

By continuing to use the platform after changes are made, you will be deemed to have accepted the updated Privacy Policy. If you do not agree with the revised policy, you may close your account.

12. Contact and Complaints

For any questions, concerns about this privacy policy, or requests regarding your personal information, please contact us:

We consider all your privacy-related requests seriously and strive to respond as quickly as possible.